As a user, you may cancel an order placed by you before the order enters the “billed” stage. For any permitted cancellations, we will initiate a refund, if any, made by you under the relevant order within approximately 48-72 hours.
Further, while precautions are taken to ensure accuracy of product specifications, the details of a product as reflected on the Marketplace may be inaccurate due to technical issues, typographical errors or incorrect product information provided to the Company by third-party sellers and in such an event, you shall be notified as soon as such error comes to the notice of the Company. In such an event, the Company reserves the right to cancel your order and grant credit/coupon for the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
We maintain a list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel any orders placed by them in future.
Return and Refunds
Return Policy: If members wants to return an order, please keep the order in the original packaging.
To pass feedback to the merchants to improve the services, it is mandatory to share the images of the items, which you were dissatisfied with. Subject to acceptance from the third-party seller of the product, the Company may take the returned product back and grant credit/coupon in lieu of the value of the returned product. Such credit shall be available for use against a subsequent invoice for transactions on the Marketplace.
The timeline to raise a complaint for Consumable for the products is 7 (seven) days from the time of the delivery of the order.
Refund for the cancel order is will be completed by 7 (seven) working days. For cash on delivery transactions, the User has the option to receive the refund as Coupon code and Royalty points. The Royalty Points will be credited to the user’s store credit account. Other than the cash on delivery transactions refund will be credited to that same mode of payment through which Transaction was done. Mode of Payment means electronic payment mode i.e. debit card, credit card, net banking, UPI’s wallet etc. All refunds shall be made in Indian Rupees only.